When customer complaints are increasing or if damage warranty claims keep creeping up, it is often a signal that something has changed in the distribution supply chain. Often, causes of packaging damage can be difficult to determine when these packaging systems have worked in the past and if they have passed current test protocols. Today’s supply chain is ever evolving and new hazards and events can work their way into proven distribution systems. When these situations arise, some basic principles can help identify what has changed and what has gone wrong. This presentation is a look into situations where companies had to figure things out fast – and solve for new shipping damage situations.