International Safe Transit Association
Public Video

The Evolution of Omnichannel in Pandemic Society

The following webinar was presented as part of the 2021 ISTA Omni-Channel Packaging Strategies Webinar Series.

Amanda Lai
Food Retail Practice Leader

Amanda Lai, Food Retail Practice Leader at McMillanDoolittle, presented current research on consumer shopping behaviors during 2021. She also presented case examples of how brands, retailers and service providers have responded with new omni-channel offerings and provided a point of view on outlook for 2022 and beyond.